Privacy Policy

Effective Date: 12 October 2026
Last Updated: 12 October 2026

At Casavelly (“Casavelly,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you visit our website, browse our home and lifestyle products, place an order, or contact our customer support team.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately and will not treat merely visiting our website as consent to optional processing.

1. Who We Are

Casavelly is an online store offering home and lifestyle products to customers in India.

For the purposes of this Privacy Policy, Casavelly is responsible for determining how and why customer personal information is processed in connection with our store, subject to applicable law.

Store name: Casavelly
Website: [ACTION REQUIRED: Insert your complete website URL]
Business/legal name: [ACTION REQUIRED: Insert the legal name of the individual or entity operating Casavelly]
Business address: [ACTION REQUIRED: Insert your business address]
Privacy and customer support email: [ACTION REQUIRED: Insert your monitored customer support email]

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

A. Information you provide directly

When you place an order, contact us, subscribe to updates, or otherwise interact with our store, we may collect:

  • Your full name.
  • Email address and mobile number.
  • Billing and delivery addresses.
  • Order details, purchased products, quantities, and transaction references.
  • Information you provide when requesting a return, refund, replacement, or customer support.
  • Marketing preferences and communications you choose to receive.
  • Any other information you voluntarily submit through our website or customer service channels.

B. Payment information

Payments may be processed through third-party payment providers, including any payment methods enabled at checkout.

Depending on the payment method, the relevant provider may process payment details, transaction identifiers, and payment verification information.

We do not intentionally store complete payment card details on our own systems. Payment providers handle payment information in accordance with their own terms, privacy policies, and security practices.

C. Device and usage information

When you browse our store, certain information may be collected automatically, including:

  • IP address.
  • Browser type and device information.
  • Operating system and language preferences.
  • Pages and products viewed.
  • Referring website or source.
  • Website interactions, approximate location derived from technical information, and session information.
  • Cookie identifiers and similar tracking information, where applicable.

D. Information from service providers

We may receive relevant information from Shopify, payment providers, shipping partners, analytics services, fraud-prevention providers, and other service providers that support our store.

We use such information only for appropriate business purposes and in accordance with applicable legal requirements.

3. How and Why We Use Your Information

We process personal information for the following purposes:

  • Order fulfilment: To accept, process, confirm, pack, dispatch, and deliver your purchases.
  • Payments and refunds: To process payments, cancellations, returns, refunds, replacements, and related transaction records.
  • Customer support: To answer questions, resolve complaints, and communicate about orders.
  • Account and website operations: To maintain shopping carts, manage customer accounts where available, and provide website functionality.
  • Security and fraud prevention: To detect suspicious transactions, prevent misuse, and protect customers and our business.
  • Website improvement: To understand product interest, troubleshoot technical issues, and improve our shopping experience.
  • Marketing: To send promotional messages, offers, and product updates where permitted by law and, when required, with your consent.
  • Legal compliance: To maintain tax and accounting records, respond to lawful requests, and meet applicable regulatory obligations.
  • Dispute resolution: To investigate delivery disputes, payment issues, returns, and potential misuse of our services.

We seek to collect only the information reasonably necessary for the purposes described above.

4. Legal Basis and Consent

We handle personal information in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, to the extent and from the dates that their respective provisions apply.

Where consent is required, we will seek consent through an appropriate notice or mechanism explaining the information involved and the purpose for which it will be used.

Where processing is permitted on another lawful basis, we will process information within the scope of that basis and applicable law.

You may withdraw consent for processing based on consent by contacting us using the details in this policy or through any relevant consent controls we provide. Withdrawal will not affect the lawfulness of processing conducted before withdrawal. It may also mean that certain optional services or features are no longer available.

We will not make access to a purchase conditional on consent to unrelated optional marketing where such consent is not necessary to provide the requested service.

5. How We Share Your Information

We do not sell your personal information to third parties for money.

We may disclose relevant information to the following categories of recipients when reasonably necessary:

Shopify and technology providers

Our store is hosted on Shopify. Shopify and relevant technology providers may process information to provide hosting, checkout, order management, security, and related platform services.

Payment providers

Payment providers may receive the information needed to process payments, verify transactions, manage refunds, and prevent fraud.

Shipping and delivery partners

We may share your name, telephone number, delivery address, and relevant order details with courier companies and logistics providers to deliver your purchases and communicate delivery updates.

Analytics and advertising providers

If we use analytics, advertising pixels, or marketing tools, those providers may receive technical identifiers, browsing information, or other permitted data to measure website performance and advertising effectiveness.

Where required by law, we will obtain consent or provide the relevant privacy controls before enabling non-essential tracking or advertising technologies.

Professional advisers and authorities

We may disclose information to legal advisers, accountants, regulators, law enforcement authorities, or other recipients where required by law or reasonably necessary to establish, exercise, or defend legal claims.

Business transfers

If Casavelly undergoes a merger, restructuring, sale, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We expect service providers receiving personal information on our behalf to handle it in accordance with their contractual obligations and applicable law.

6. Shopify and Third-Party Services

Shopify provides the infrastructure used to operate our online store. Shopify may process customer information on our behalf and may also process certain information for its own purposes under its applicable terms and privacy notices.

You can review Shopify's privacy information and data processing terms here:

  • Shopify Privacy Policy: https://www.shopify.com/legal/privacy
  • Shopify Data Processing Addendum: https://www.shopify.com/legal/dpa
  • Shopify customer privacy settings guidance: https://help.shopify.com/en/manual/privacy-and-security/privacy/customer-privacy-settings/privacy-settings

We may also use third-party services for payments, shipping, email communications, analytics, customer support, and marketing.

Please note: The privacy policies of these providers govern their own processing activities. We encourage you to review the applicable notices when using their services.

7. Cookies and Similar Technologies

Casavelly and its service providers may use cookies, pixels, tags, and similar technologies to support the website and improve your shopping experience.

These technologies may be used to:

  • Keep products in your shopping cart.
  • Remember relevant preferences.
  • Maintain website security and functionality.
  • Understand website traffic and product engagement.
  • Measure the performance of marketing campaigns.
  • Provide advertising or personalized content where applicable.

Some cookies are necessary for the website to operate. Other cookies, including certain analytics and advertising cookies, may be optional.

Where required by applicable law, we will request consent before activating non-essential cookies or similar tracking technologies. You can manage available preferences through our cookie controls or your browser settings.

Disabling certain cookies may affect checkout, cart functionality, or other website features.

For more information about Shopify's privacy controls, please consult the Shopify privacy settings guidance linked above.

8. Marketing Communications

If you subscribe to our promotional communications or otherwise provide the required permission, we may send you information about new products, offers, sales, and other Casavelly updates.

You can opt out of promotional emails by clicking the unsubscribe link in the email or contacting us directly.

Where applicable, you may also opt out of promotional SMS or other marketing communications by following the instructions provided in those messages or contacting us.

Even if you opt out of marketing, we may continue sending essential transactional communications, such as order confirmations, delivery updates, refund notifications, and customer service responses.

9. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable law.

For example:

  • Order and transaction records: Retained as necessary for order management, tax, accounting, legal compliance, and dispute resolution.
  • Customer support records: Retained for an appropriate period to resolve issues and maintain relevant service records.
  • Marketing information: Retained until you unsubscribe, withdraw applicable consent, or the information is no longer needed, subject to legal requirements.
  • Technical and security records: Retained for website operations, security, fraud prevention, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, unless retention is required or permitted by law.

Deleting a customer account, if account functionality is available, may not automatically remove records that we must retain for legal or legitimate operational reasons.

We will also take reasonable steps to address deletion requests in accordance with applicable law and any relevant retention exceptions.

10. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure service providers, account protections, and appropriate handling procedures.

However, no online service or electronic transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a personal data breach occurs, we will take appropriate steps to investigate, mitigate its effects, and provide notifications to affected individuals or authorities as required by applicable law.

11. Processing and Storage Outside India

Shopify and certain third-party service providers may process or store information in locations outside India, depending on the services used and their infrastructure.

Where personal information is transferred or processed outside India, we will take steps required by applicable Indian law, including complying with any applicable restrictions, government notifications, contractual obligations, and safeguards.

The locations where your information is processed may depend on Shopify's services and the third-party integrations enabled in our store.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to information about the personal data we process about you.
  • Request correction or completion of inaccurate or incomplete personal information.
  • Request erasure of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Raise a grievance regarding the handling of your personal information.
  • Nominate another individual to exercise applicable rights in the event of your death or incapacity, where provided by law.
  • Exercise any additional rights available under applicable law.

To submit a privacy request, contact us at [ACTION REQUIRED: Insert privacy contact email].

Please include enough information for us to understand and verify your request. We may request reasonable additional information to verify your identity and protect your account or personal information.

We will respond within the timelines and through the procedures required by applicable law. Certain requests may be limited where an exception applies or where we are legally required to retain particular information.

You may also have the right to raise a grievance with the relevant authority or exercise any statutory remedies available under applicable Indian law.

13. Grievance and Privacy Contact

For privacy questions, requests, or complaints, please contact:

Casavelly Privacy Contact
Email: [ACTION REQUIRED: Insert monitored privacy/grievance email]
Address: [ACTION REQUIRED: Insert business address]
Website: www.casavelly.in

We will review privacy-related complaints and take appropriate steps to respond in accordance with applicable law.

If a separate grievance officer or other designated contact is legally required for our business, we will publish the applicable name and contact details here.

14. Children's Privacy

Our store is intended for people who can lawfully make purchases under applicable law. We do not knowingly seek to collect children's personal information for purposes that are prohibited by law.

Where the DPDP Act's provisions concerning children's personal data apply, we will comply with the applicable requirements, including any required verifiable parental consent and restrictions on processing.

If you believe a child has provided personal information to us in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.

15. External Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.

We do not control the privacy practices of those third parties. Visiting an external website is subject to that website's own terms and privacy policy.

We encourage you to review the relevant privacy notices before sharing personal information with third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Shopify features, third-party services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes affecting how personal information is processed.

We encourage you to review this policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy or how Casavelly handles your personal information, please contact us:

Casavelly
Email: [ACTION REQUIRED: Insert customer support email]
Website: www.casavelly.in
Business address: [ACTION REQUIRED: Insert business address]

Thank you for choosing Casavelly. We value your trust and are committed to handling your personal information responsibly.